Rocketman Productions - Code of Conduct

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Code of Conduct

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General

Represent fairly and accurately the extent of our background and that of our firm and services in oral and written communications.

It is our obligation to be completely fair with speakers, clients and bureaus and to maintain rapport.

Refrain form engaging in any fraudulent, dishonest, immoral, malicious or illegal act.

Whenever appropriate, promptly inform the International Association of Speakers Bureaus of any organization or individual who is engaged in acts or omissions contrary to the provisions of the code.

Speakers

Use best efforts to provide accurate information about the speaker to the client.

Except in co-brokering situations, disclose to speaker the gross fees quoted to and/or received from clients.

When requested, maintain the confidentiality of clients, speakers and member bureaus.

Share ratings of performance provided by clients with the individual speaker when appropriate.

Remit all monies due to speakers promptly and in accordance with agreements(s).

Keep speaker appropriately informed of any changes decided upon by the client that might affect the speaker's presentation.

Take reasonable steps to ensure that both client and speaker heave a worthwhile and positive experience.

Release "Holds" on speakers' calendars promptly when the client decides upon another speaker, or at the point the bureau determines the sale is lost, by phone and/or writing.

Receive confirmation of availability from the speakers before committing such speaker to a client.

Obtain permission from the speaker before using their (or their company name) in bureau promotions.

Communicate and secure agreement with speakers regarding mutual expectations on direct or indirect "spin-off" business.

Clients

Use best efforts to provide accurate information about the speaker to the client.

When requested, maintain the confidentiality of clients, speakers and member bureaus.

Share ratings of performance provided by clients with the individual speaker when appropriate.

Remit all monies due to clients involved promptly in accordance with agreement(s).

Keep speaker appropriately informed of any changes decided upon by the client that might affect the speaker's presentation.

Take reasonable steps to ensure that both client and speaker have a worthwhile and positive experience.

In negotiating between bureau and client, use best efforts to notify clients about such items as: fees, advance deposits, expenses to be billed and selling products from the platform.

Obtain permission from the client before using their name, or their company name, in bureau promotions.

Receive confirmation of availability from the speakers before committing such speaker to a client.

Bureaus

Restrict ourselves to fair and truthful statements when asked to comment on fellow bureaus.

Honor all commitments both written and oral, in spirit and intent, and strive to assure clarity and mutual understanding of all contractual relationships, provided that no member shall be prevented from seeking redress or filing any grievance in accord with contractual terms or otherwise. In the event of a complaint or grievance against another member, as a first step, I shall notify the other member involved so that all parties may have the opportunity to amicably resolve the matter.

Work out a commission share in co-brokering situation without additional charges to the client when possible.

Avoid working for, supporting or lending my name to organizations which indulge in practices contrary to the code.

When requested, maintain the confidentiality of clients, speakers and member bureaus.

Share ratings of performance provided by clients with the individual speaker when appropriate.

Remit all monies due to co-brokering bureaus promptly in accordance with agreement(s).

** Adapted from the "Standard for Professional Conduct" published by the International Association of Speakers Bureaus